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Our Technology Service Plans for Boston Homes

24/7 Smart Home Tech Support You Can Count On

Technology can be temperamental, but we believe in keeping things straightforward and stress-free if disruptions arise. Our proactive service plans include remote monitoring to address and resolve issues swiftly, and we empower you with the knowledge to perform simple system and device resets. With Elite by your side, your home automation system is always in capable hands.

Benefits Of Our Smart Home Service Plans

Remote Support

We remotely monitor and repair home automation system issues, often resolving them without a service call.

APP CONTROL

Use a smartphone app to fix common issues that smart home tech frequently experiences.

24/7 System Coverage

Receive reliable technology system support from Elite Media Solutions in whatever way you prefer to communicate.


What can we monitor?

If the network-connected devices in your home automation system are up and running.

Health of AV devices and light switches (availability dependent on manufacturer).

Upload/download speeds, Internet up/down state, and smart home Wi-Fi status.


What can't we monitor?

Audio/video quality (a connected network media player may show as online, but the audio or video may still be experiencing issues).

Why Netflix, Pandora, or other connected services are producing an error message within connected network devices.

Smart toasters, pets, kids, whether or not you watered your plants, or zombie threats.

Choose your monthly subscription

ENHANCED PLAN

  • Proactive Monitoring and Remote Repair

    We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.

  • Reactive Remote Repair

    Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.

  • 24/7 Email, Text and Chat Support

    We’re available to communicate with you in whichever manner best fits your lifestyle.

  • 24/7 Phone Support

    Experience the convenience of a live answer by one of our knowledgeable technicians.

  • App Control

    You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.

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